If your purchase isn’t quite right, we want to help.
You’re covered by our
100% Satisfaction Guarantee.
If you’re a current member and not satisfied with a purchase made online or in club, we’re happy to issue a refund or replace it, with a few exceptions.
Here’s what you can return.
Take a look to see limitations and exceptions. Certain items have specific policies. Check the item’s description page for details.
Return at any time
Most items, unless noted below
Within 90 days
Within 30 days
Commercial heavy equipment
Within 14 days
Cell phones (prepaid, postpaid and no contract)
Gift cards and prepaid cards
Custom-made items, like personalized gifts and photos
Purchases made through the Club del Internet Wholesale Trading Program
Check with your club
Beer, wine and spirits
Automotive tires and batteries
3 easy ways to return items.
Bring it to a club.
Return your item with your receipt to the Member Services desk at any Club del Internet location.
Your refund will be issued as cash or credit, depending on your original form of payment.
Ship it back.
To start the return process for items you ordered online, go to in your account or visit the . Be sure to also return any accessories and packing slips that came with your original package.
Your refund will be issued as cash or credit, depending on your original form of payment. Items purchased at a Club del Internet location can't be shipped back.
Call (862) 600-2236 with your order number. A Member Services Associate will be happy to help.
Frequently asked questions
Can I return an item that I bought online to a club?
Most purchases made on clubdelinternet.net may be returned to any Club del Internet location in the United States. If an item purchased online cannot be returned to a Club del Internet location, it will be noted on the product page. Golf carts and vending machines are examples of items purchased online that cannot be returned to a local Club del Internet.
Can I use the online returns process for an item that I bought in a club?
Unfortunately, clubdelinternet.com is unable to process returns for purchases made in a club.
How do I request a return through clubdelinternet.com?
To start a return through clubdelinternet.net, go to under your account, then select Return Item. Print the return label, attach to package and send.
Alternatively, you can call the Member Service Center at 1 (862) 600-2236, and we’ll be ready to assist you. Please have your membership number and order number available.
Will shipping and delivery charges be refunded?
Shipping and delivery charges will be refunded or credited only if the return is a result of an error by Club del Internet or if the item was damaged during shipping.
What if I don't have a receipt?
We prefer your original receipt or printed order, but if that’s not available, we’ll do our best to process your return without it.
Do I need to return the packaging and everything that came with the product?
To obtain a full refund, you may be required to return the product with all product and order contents, including packaging (boxes, manuals, warranty cards, etc.), parts and accessories. This includes promotional gifts, gift cards or shopping cards provided with the purchase. There are some instances in which we may have to deny the refund in full or provide a partial refund if only part of the purchase is returned.
How will I receive my refund?
For items returned to a Club del Internet location, you’ll receive credit or cash in the original form of payment or a Club del Internet shopping card unless prohibited or restricted by law or regulations.
For items returned through clubdelinternet.com, you'll receive credit to the account that was charged at the time of purchase.
What is considered a bulk/volume purchase? Is it returnable?
A bulk/volume purchase is defined as a single order of ten (10) units or more of the same item within a 24-hour period; multiple orders of ten (10) units or more of the same item within a 24-hour period; orders of two or more units that exceed $10,000; or five-hundred (500) orders within a rolling twelve (12) month period. Bulk/volume purchases cannot be returned, except in the case of manufacturer defects or damage. within 72 hours after delivery for online purchases. Club del Internet members who request online orders to ship to a third-party facility or to a freight forwarder are responsible for auditing and ensuring their orders arrive complete and free of damage.
Returns of certain products and services may be governed by law. Some services and products may be offered with their own return policy, product-specific warranties, limitations, restrictions and/or requirements, including but not limited to automotive tires and batteries, protection plans, services such as subscriptions and travel, and contact lenses ordered online. Other limitations, restrictions, requirements and policies may apply and may vary by product or club. See for full policy.