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Troubleshooting issues when placing orders
Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser, as well as incognito mode or private mode windows to rule out any browser issues.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version (we don't support every browser, but we do support these ones.)
- Try another device, like another computer or mobile phone.
- Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
- Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.
- Choosing a selection results in a full page refresh.